Support

Last updated: September 4, 2026

Need help with Mazarion? This page covers the most common questions. If you can't find what you need, email us and a real person will reply.

Contact us

Email [email protected]. We aim to answer within 2 business days. To help us resolve your issue faster, please include:

The email address on your Mazarion account.
Whether you use the iOS app, the Android app, or mazarion.com.
What you were doing when the problem happened, and any error message you saw.
A screenshot, if you have one.

Mazarion is published by 82 Marketing LLC, Dover, Delaware, United States.

Subscriptions and billing

Cancel a subscription. If you subscribed on iPhone or iPad, open Settings → your name → Subscriptions and choose Mazarion. On Android, open the Play Store, tap your profile picture, then Payments & subscriptions → Subscriptions. If you subscribed on mazarion.com, cancel from your Profile. Access continues until the end of the paid period.
Restore purchases. Reinstalled the app or switched devices? Sign in with the same account, open Premium, and tap Restore purchases. Make sure you are signed in to the same Apple ID or Google account you originally purchased with.
Refunds. Purchases made through the App Store or Google Play are refunded by Apple or Google under their own policies. For the App Store, visit reportaproblem.apple.com. For Google Play, use the Play Store's order history. For purchases made on mazarion.com, email us and we will sort it out.
Premium not showing after payment.Close and reopen the app, then try Restore purchases. If it still isn't active, email us with your receipt and we will fix it manually.

Account and sign-in

Forgot your password? On the sign-in page, choose "Forgot password" and we'll email you a reset link. Check your spam folder if it doesn't arrive within a few minutes.
Change your email or name. Open Profile in the app.
Delete your account. Go to Profile → Danger Zone → Delete Account, or follow the steps on our account deletion page. Deletion is permanent.

Birth chart and readings

My chart looks wrong.Check the birth date, birth time, and birth place in your Profile. Even a small change in birth time can move your Ascendant and house placements. If you don't know your exact birth time, use 12:00 noon; planet signs will still be accurate, but rising sign and houses may not be.
Are readings professional advice? No. Mazarion is for self-reflection and entertainment only, and is not a substitute for medical, psychological, financial, or legal advice.

Journal and privacy

Journal entries are encrypted on your device before they are stored or synced. If you enable a journal passphrase or device passkey, we never receive it, which also means we cannot recover your journal if you lose it. Keep your passphrase safe.
Notifications.Turn the daily reminder on or off from your Dashboard, or in your device's notification settings.
Your data. See the Privacy Policy for what we collect and why, and how to request a copy or deletion of your data.

Something not working?

First, make sure you are on the latest version of the app from the App Store or Google Play, and that your device is online. If the problem continues, email [email protected] with your device model, OS version, and the steps to reproduce it.